Privacy Policy
1. Introduction
At Venus Noir, discretion, privacy and trust are fundamental to everything we do.
We recognise that browsing and purchasing intimate wellness products is a personal experience. Protecting your personal information is therefore not simply a legal obligation—it is an essential part of the service we provide.
This Privacy Policy explains how Venus Noir collects, uses, stores, protects and shares your personal information whenever you visit our Website, create an account, place an order, contact our customer support team or otherwise interact with our services.
It also explains your rights under applicable data protection legislation and the choices available to you regarding your personal information.
This Privacy Policy should be read together with our Terms of Service and Cookie Policy.
2. Who We Are
Throughout this Privacy Policy, references to “Venus Noir”, “we”, “our” or “us” refer to the operator of the Website located at venusnoir.net.
If you have any questions regarding this Privacy Policy or the way we process your personal information, you may contact us at: Email: contact@venusnoir.net
As the business grows, additional company information may be published where legally required.
3. Our Commitment to Your Privacy
We understand that information relating to intimate wellness purchases deserves an enhanced level of care. Accordingly, Venus Noir is committed to:
- treating customer information with complete discretion;
- collecting only information that is genuinely necessary;
- applying appropriate technical and organisational security measures;
- never selling your personal information to third parties;
- respecting your privacy choices at every stage of your relationship with us.
Where personal information could reasonably reveal aspects of your intimate wellbeing or purchasing preferences, we apply additional safeguards designed to minimise unnecessary access and protect confidentiality.
4. Information We Collect
Depending upon how you interact with the Website, we may collect the following categories of information.
Information You Provide
This may include:
- your name;
- email address;
- telephone number;
- billing address;
- delivery address;
- account login details;
- date of birth or age confirmation where required for age verification;
- customer enquiries;
- correspondence with our support team;
- product reviews you choose to submit;
- marketing preferences.
Providing certain information may be necessary for us to fulfil your order or provide requested services.
Order Information
When you purchase Products through Venus Noir, we may process information relating to:
- Products purchased;
- order history;
- transaction values;
- payment confirmation;
- returns;
- refunds;
- warranty enquiries;
- delivery preferences.
For your security, Venus Noir does not store complete payment card details.
Payments are processed securely by trusted third-party payment providers.
Information Collected Automatically
When you visit the Website, certain technical information may be collected automatically.
This may include:
- IP address;
- browser type;
- operating system;
- device information;
- language preferences;
- referring website;
- pages viewed;
- products browsed;
- shopping basket activity;
- website performance information;
- cookie preferences.
Further information regarding cookies can be found within our Cookie Policy.
Information Received from Third Parties
Where necessary to operate our business, we may receive limited information from trusted third-party service providers including:
- payment processors;
- delivery partners;
- age verification providers;
- fraud prevention providers;
- website hosting providers;
- customer support platforms.
We receive only the information reasonably necessary for those services to operate.
5. Sensitive Information
We appreciate that purchases and browsing activity relating to intimate wellness products may reveal information that customers consider particularly private.
For this reason, Venus Noir treats information relating to your interactions with our product catalogue with an enhanced level of confidentiality.
This may include:
- products viewed;
- search queries;
- wishlist items;
- purchase history;
- customer support enquiries relating to Products;
- reviews voluntarily submitted by customers.
Where appropriate, additional security measures are applied to help safeguard this information against unauthorised access.
Venus Noir will never knowingly share information relating to your intimate wellness purchases with third parties for their own independent marketing purposes.
6. How We Use Your Information
We use your personal information only where we have an appropriate legal basis for doing so.
Depending upon the circumstances, this may include:
- processing and fulfilling your orders;
- arranging secure payment processing;
- coordinating discreet delivery;
- providing customer support;
- verifying age where legally required;
- maintaining your customer account;
- responding to enquiries;
- improving our Website and services;
- protecting against fraud and unlawful activity;
- complying with legal and regulatory obligations;
- sending marketing communications where you have provided your consent.
Where we rely upon your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before its withdrawal.
7. Marketing Communications
Venus Noir will only send promotional communications where you have actively chosen to receive them or where otherwise permitted by applicable law.
If you choose to subscribe, we may occasionally send:
- new collection announcements;
- exclusive offers;
- product updates;
- educational content;
- brand news;
- invitations to participate in customer feedback or product reviews.
You may unsubscribe from marketing communications at any time by:
- clicking the unsubscribe link contained within our emails;
- updating your account preferences;
- contacting us directly at contact@venusnoir.net.
Transactional communications relating to your orders, deliveries, returns or customer service enquiries will continue to be sent where necessary, regardless of your marketing preferences.
8. How We Protect Your Information
Protecting your personal information is one of our highest priorities.
Venus Noir implements appropriate technical and organisational measures designed to protect your personal information against accidental loss, unauthorised access, disclosure, alteration or destruction.
These measures may include:
- encrypted transmission of information where appropriate;
- secure hosting environments;
- restricted access to customer information on a need-to-know basis;
- password protection and authentication procedures;
- regular software updates and security monitoring;
- staff confidentiality obligations;
- internal procedures designed to minimise unnecessary access to customer information.
While no internet-based service can guarantee absolute security, Venus Noir continually reviews its security practices to maintain an appropriate level of protection for the information entrusted to us.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described within this Privacy Policy or to comply with applicable legal, accounting and regulatory obligations.
The length of time information is retained depends upon the type of information involved and the purpose for which it was collected.
For example, we may retain information for purposes including:
- fulfilling customer orders;
- providing customer support;
- maintaining warranty records;
- complying with tax and accounting obligations;
- resolving disputes;
- preventing fraud;
- exercising or defending legal claims.
Where information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with applicable legal requirements.
10. Sharing Your Information
Venus Noir does not sell your personal information.
Where necessary to operate our business, limited personal information may be shared with carefully selected third-party service providers acting on our behalf.
These may include providers responsible for:
- secure payment processing;
- delivery and logistics;
- website hosting;
- fraud prevention;
- age verification;
- customer communications;
- technical support;
- website performance and analytics.
Each provider is required to process personal information only for the services they perform on our behalf and in accordance with applicable legal obligations.
Where required by law, appropriate contractual safeguards are implemented to protect your information.
11. International Transfers
Where personal information is processed outside the United Kingdom, Venus Noir will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.
Such safeguards may include legally recognised contractual protections or other lawful transfer mechanisms designed to provide an appropriate level of protection for your personal information.
12. Your Privacy Rights
Depending upon applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of personal information where appropriate;
- request restriction of processing;
- object to certain types of processing;
- request transfer of your personal information in a structured, commonly used format where applicable;
- withdraw consent where processing is based upon consent;
- lodge a complaint with the Information Commissioner’s Office (ICO).
We will always endeavour to respond to legitimate privacy requests within the timeframes required by applicable law.
To exercise any of your privacy rights, please contact: contact@venusnoir.net
13. Children
Venus Noir is intended exclusively for individuals aged eighteen (18) years or older.
We do not knowingly collect personal information from children.
If we become aware that personal information has been provided by an individual below the applicable legal age, we will take appropriate steps to delete that information as soon as reasonably practicable.
14. Changes to this Privacy Policy
Venus Noir may update this Privacy Policy from time to time to reflect changes in:
- applicable legislation;
- regulatory guidance;
- technology;
- our business operations;
- the services we provide.
The latest version will always be available on the Website.
Where material changes are made, we may provide additional notice where required by law.
Your continued use of the Website following publication of an updated Privacy Policy constitutes acknowledgement of those changes.
15. Contact Us
If you have any questions regarding this Privacy Policy or the way Venus Noir processes personal information, please contact us:
Venus Noir
- Website: venusnoir.net
- Email: contact@venusnoir.net
We will respond to enquiries as promptly as reasonably possible and in accordance with applicable data protection legislation.
Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of England and Wales.
Nothing contained within this Privacy Policy limits any rights available to you under applicable data protection or consumer protection legislation.
This Privacy Policy should be read together with our Terms of Service and Cookie Policy.
Thank you for placing your trust in Venus Noir.
Your privacy, discretion and confidence remain at the heart of everything we do.