Terms of Service
1. Introduction
Welcome to Venus Noir.
Venus Noir is a premium intimate wellness brand dedicated to discretion, quality, craftsmanship and personal wellbeing. Every collection has been carefully curated to offer products that combine refined design with body-safe materials and a luxurious customer experience.
These Terms of Service (“Terms”) govern your access to and use of the Venus Noir website, together with any purchases made through https://venusnoir.net.
Throughout these Terms, references to “Venus Noir”, “we”, “our” or “us” refer to the operator of the Website. References to “you” or “your” refer to any visitor, customer or user of our Website.
By accessing our Website, creating an account, placing an order or otherwise using our services, you acknowledge that you have read, understood and accepted these Terms in full.
If you do not agree with these Terms, you should not use this Website.
2. Eligibility & Age Verification
Venus Noir is intended exclusively for adults.
By accessing this Website and placing an order you confirm that:
- you are at least eighteen (18) years of age, or the minimum legal age required within your country of residence to purchase intimate wellness products;
- all information supplied by you is true, accurate and complete;
- you are legally entitled to purchase the products selected;
- you will not purchase products on behalf of, or supply products to, anyone below the legal age requirement.
As part of our commitment to responsible retailing, Venus Noir reserves the right to request additional age verification where reasonably required.
Verification may be carried out through trusted third-party verification providers operating secure verification systems.
Where age cannot be satisfactorily verified, we reserve the right to suspend, refuse or cancel an order and issue an appropriate refund where required by law.
Venus Noir does not knowingly sell products to minors.
3. Website Use
You agree to use the Website only for lawful purposes.
You must not:
- attempt to interfere with the operation or security of the Website;
- submit false or misleading information;
- impersonate another individual;
- use automated software, bots or scraping technology without permission;
- introduce malicious software or code;
- attempt unauthorised access to our systems;
- use the Website in any manner contrary to applicable law.
We reserve the right to restrict or terminate access where misuse is reasonably suspected.
4. Products
Every Venus Noir collection has been carefully selected to meet our standards for quality, discretion and customer experience.
We make every reasonable effort to ensure that product descriptions, specifications, dimensions and photography remain accurate.
However, products may occasionally vary slightly between production batches.
Such variations may include:
- colour;
- finish;
- texture;
- packaging;
- minor design refinements introduced by manufacturers.
These variations do not affect the intended function or quality of the Product and shall not be considered defects.
All measurements displayed on the Website should be treated as approximate.
5. Editorial Photography & Product Presentation
The visual identity of Venus Noir forms an important part of the customer experience.
Product imagery displayed throughout the Website has been professionally styled using carefully curated lighting, colour grading, textures and editorial composition to communicate the distinctive Venus Noir aesthetic.
Lifestyle imagery, decorative accessories and styling elements shown throughout the Website are provided for artistic and illustrative purposes unless expressly stated otherwise within an individual product description.
Decorative props, candles, jewellery, trays, flowers, books, fabrics and other styling accessories shown within promotional imagery are not included with any purchase unless specifically identified as part of the Product.
Please note:
Product imagery is professionally styled to reflect the Venus Noir aesthetic.
The selected colour option displayed immediately before checkout represents the product you are purchasing.
Actual product colours may vary slightly due to professional photography, lighting conditions, individual screen settings and normal manufacturing variation.
Such differences shall not be considered defects.
6. Product Availability
All Products remain subject to availability.
Occasionally, a Product may become unavailable after an order has been placed.
Should this occur, we will contact you as soon as reasonably possible to discuss one of the following options:
- waiting for replenishment;
- selecting an alternative Product;
- cancelling the affected item;
- issuing a full refund where appropriate.
Venus Noir reserves the right to discontinue or amend Products without prior notice.
7. Orders & Contract Formation
Placing an order through the Website constitutes an offer to purchase.
Your order is not accepted until we confirm acceptance by email or dispatch the relevant Products.
An automated order confirmation acknowledging receipt of your order does not constitute legal acceptance.
We reserve the right to decline or cancel any order where reasonably necessary, including but not limited to circumstances involving:
- product unavailability;
- pricing or technical errors;
- failed payment authorisation;
- suspected fraud;
- inability to verify age;
- suspected misuse of the Website;
- legal or regulatory requirements.
Where payment has already been received for an order that cannot be fulfilled, an appropriate refund will be issued using the original payment method wherever reasonably possible.
8. Prices
Unless otherwise stated, all prices displayed on the Website are shown in Pound Sterling (GBP).
Where applicable, taxes will be calculated and displayed during checkout in accordance with applicable legislation.
Prices may change without prior notice.
Any changes will not affect orders that have already been accepted.
Promotional offers, discount codes and limited-time pricing remain subject to their own published conditions and may be amended or withdrawn at any time.
9. Secure Payment Processing
Venus Noir uses carefully selected third-party payment providers to securely process customer transactions.
Payments made through the Website are encrypted using industry-standard security protocols and processed through secure payment platforms operating in accordance with recognised payment security standards.
Venus Noir does not store complete payment card details on its own systems.
By placing an order, you authorise the relevant payment provider to process your payment and carry out any security, fraud prevention or identity verification checks considered necessary to protect both you and Venus Noir.
Should payment authorisation fail, your order will not be processed until successful authorisation has been obtained.
Where suspicious or fraudulent activity is reasonably suspected, we reserve the right to delay, suspend or cancel an order pending additional verification.
Any third-party payment services remain subject to their own terms, privacy policies and security practices.
Venus Noir accepts no responsibility for matters arising solely from the operation of independent payment providers beyond our reasonable control.
10. Delivery
Venus Noir is committed to delivering every order with care, discretion and efficiency.
Estimated delivery timeframes are displayed on the relevant Product page and again during checkout before your order is placed.
Delivery estimates are provided in good faith and are based on information available at the time of purchase. Occasionally, delivery times may vary due to circumstances beyond our reasonable control, including courier delays, customs processing, adverse weather conditions, public holidays or manufacturer fulfilment times.
Where tracking information is available, it will be provided to you following dispatch.
Customers are responsible for ensuring that all delivery information supplied at checkout is accurate and complete. Venus Noir cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Risk in the Products passes to you upon successful delivery to the delivery address provided during checkout.
11. Discreet Packaging
Customer privacy forms an important part of the Venus Noir experience.
Wherever reasonably possible, all orders are dispatched using discreet, unbranded outer packaging designed to protect both the Products and the privacy of our customers.
Packaging is intentionally neutral and does not identify the nature of the contents.
Although every reasonable effort is made to maintain discretion throughout the delivery process, Venus Noir cannot guarantee the packaging or handling practices of independent courier services once parcels enter their delivery network.
12. Product Safety & Care
The products offered by Venus Noir are intended exclusively for responsible adult use.
Customers are responsible for reading and following all instructions, warnings, safety information and care guidance supplied with each Product before use.
- Product Materials & Safety Standards
Venus Noir is committed to offering products that prioritise quality, body safety and customer wellbeing.
Where applicable, our intimate wellness products are manufactured using carefully selected body-safe materials, including premium silicone, ABS plastic and other materials suitable for intimate use.
Where a Product has been certified or tested to recognised safety or quality standards, including where applicable CE, UKCA, RoHS or equivalent manufacturer certifications, this information will be identified within the relevant Product description or accompanying documentation.
Where applicable, Product descriptions may also specify additional material and safety information, including:
- body-safe or medical-grade silicone;
- phthalate-free materials;
- latex-free materials;
- non-porous construction;
- waterproof or water-resistant ratings;
- lubricant compatibility;
- recommended cleaning methods;
- appropriate care and storage instructions.
Venus Noir carefully selects manufacturing partners who share our commitment to quality, safety and responsible manufacturing. However, individual Product specifications, certifications and materials may vary between collections and manufacturers and will be described on the relevant Product page where applicable.
- Safe Use
To promote safe and hygienic use, customers should:
- inspect Products before first use;
- clean Products thoroughly before and after each use using suitable cleaning products;
- store Products in accordance with the supplied care instructions;
- use only compatible accessories and lubricants where recommended by the manufacturer;
- discontinue use immediately if irritation, discomfort or any unexpected reaction occurs.
If you have allergies, sensitivities, pregnancy, recent surgery, an underlying medical condition or any health concern that could reasonably affect the safe use of a Product, we recommend consulting an appropriately qualified healthcare professional before use.
Unless expressly stated otherwise, Products sold by Venus Noir are intimate wellness products and are not intended to diagnose, treat, cure or prevent any medical condition.
- Product Care
To maximise product longevity and maintain hygienic use, Products should be cleaned, stored and maintained in accordance with the instructions supplied.
Improper cleaning, storage, modification, misuse or use contrary to the supplied care guidance may reduce the lifespan of a Product and may invalidate any applicable manufacturer warranty.
Venus Noir cannot accept responsibility for damage resulting from use contrary to the supplied instructions.
13. Hygiene & Intimate Products
Due to the intimate nature of many of our Products, certain items cannot be returned once opened unless they are faulty, damaged or otherwise not in conformity with your statutory consumer rights.
Where Products are supplied with hygiene seals or protective packaging, customers should carefully inspect the item before opening.
Removing hygiene seals or opening sealed intimate Products may affect your cancellation and return rights under applicable consumer protection legislation.
Nothing contained within these Terms limits or excludes any statutory rights available to consumers under applicable law.
Further information regarding cancellations, returns and refunds can be found within our Returns & Refund Policy.
14. Intellectual Property
All content made available through the Website, including but not limited to text, product descriptions, photography, graphics, branding, logos, icons, artwork, videos, website design, layouts and other creative materials, is owned by or licensed to Venus Noir and is protected by applicable intellectual property laws.
The names Venus Noir, Midnight Ritual and any associated branding, collection names, logos or visual identity remain the exclusive intellectual property of Venus Noir unless otherwise stated.
You may access and use the Website solely for your own personal, lawful and non-commercial purposes.
You may not reproduce, copy, distribute, modify, publish, exploit, reverse engineer or otherwise use any Website content without our prior written consent.
Unauthorised use of our intellectual property may result in legal action.
15. Acceptable Use
When using the Website you agree not to:
- use the Website for any unlawful purpose;
- provide false or misleading information;
- interfere with the operation or security of the Website;
- upload malicious software or harmful code;
- attempt unauthorised access to our systems;
- infringe the intellectual property rights of Venus Noir or any third party;
- use automated systems, bots or software to collect data from the Website without our written permission.
We reserve the right to suspend or restrict access to the Website where misuse is reasonably suspected.
16. Third-Party Services
The Website may integrate with independent third-party service providers where necessary for the operation of our business, including payment processors, age verification providers, delivery partners and other essential service providers.
These providers operate independently under their own terms, privacy policies and operating procedures.
While Venus Noir carefully selects reputable partners, we are not responsible for the operation, availability, privacy practices or content of independent third-party services beyond our reasonable control.
Your use of any third-party service remains subject to that provider’s own terms and policies.
17. Warranties & Limitation of Liability
Nothing contained within these Terms limits or excludes any liability that cannot lawfully be excluded under the laws of England and Wales.
Subject to your statutory consumer rights, Venus Noir provides the Website and its Products on an “as available” and “as described” basis.
We make every reasonable effort to ensure that all information published on the Website is accurate and up to date. However, occasional errors, omissions or technical inaccuracies may occur. We reserve the right to correct such errors and update information without prior notice where reasonably necessary.
To the fullest extent permitted by law, Venus Noir shall not be liable for any indirect, incidental, consequential or special loss arising from:
- misuse of any Product;
- failure to follow supplied instructions or care guidance;
- delays caused by independent couriers or events outside our reasonable control;
- temporary interruption, maintenance or technical issues affecting the Website;
- incompatibility between Products and accessories not recommended by the manufacturer;
- loss of profits, business opportunities, goodwill or indirect financial loss.
Nothing within these Terms excludes liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of statutory consumer rights;
- any liability that cannot lawfully be excluded.
Where permitted by law, our total liability arising from any claim relating to a Product shall not exceed the purchase price paid for that specific Product.
18. Force Majeure
Venus Noir shall not be responsible for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control.
Such events may include, but are not limited to:
- natural disasters;
- severe weather;
- industrial action;
- transport disruption;
- customs delays;
- public health emergencies;
- war, terrorism or civil unrest;
- interruption of utilities or telecommunications;
- governmental action;
- supplier or manufacturer disruption beyond our reasonable control.
Where reasonably possible, we will keep customers informed and resume normal performance as soon as circumstances permit.
19. Changes to these Terms
Venus Noir reserves the right to update or amend these Terms of Service from time to time to reflect changes in legislation, regulatory requirements, business operations, technology or customer services.
The latest version will always be published on the Website.
Material changes will apply only to future purchases unless otherwise required by law.
Your continued use of the Website following publication of updated Terms constitutes acceptance of those revised Terms.
20. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising from or relating to these Terms, the Website or any purchase made through Venus Noir shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection legislation provides otherwise.
Nothing within these Terms affects any statutory rights available to consumers under applicable law.
21. Severability
If any provision of these Terms is held by a court or competent authority to be unlawful, invalid or unenforceable, that provision shall be modified only to the extent necessary to make it enforceable or, where modification is not possible, shall be severed from these Terms.
The remaining provisions shall continue in full force and effect.
22. Entire Agreement
These Terms of Service, together with our Privacy Policy and Returns & Refund Policy, constitute the entire agreement governing your use of the Website and any purchases made through Venus Noir.
They supersede any previous discussions, representations or agreements relating to the same subject matter, except where otherwise required by law.
23. Contact Information
If you have any questions regarding these Terms of Service, your order or any aspect of the Website, please contact us:
Venus Noir
- Website: venusnoir.net
- Email: contact@venusnoir.net
We aim to respond to all customer enquiries within a reasonable timeframe.
Final Statement
At Venus Noir, discretion, quality and customer confidence are fundamental to everything we do.
These Terms of Service have been designed to provide clarity, transparency and legal protection for both our customers and our business while preserving the premium experience that defines the Venus Noir brand.
Thank you for choosing Venus Noir.